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Insurance
Modernising first notice of loss
An insurer prototyped a modern first-notice-of-loss (FNOL) flow with document intelligence and automation, validated on synthetic loss reports.
FNOL
modernisation
The challenge
FNOL processes are manual and fragmented, delaying claims and frustrating customers at the worst possible moment.
How it ran on NayaOne
1
Automated intake
Document-intelligence tools extracted and structured loss details from synthetic reports.
2
Straight-through design
Automation tested against edge cases to reduce manual handling.
3
Benchmarked vendors
Accuracy and speed compared before committing to a build.
Outcomes
Faster
first notice to resolution
Less
manual re-keying
Proven
on representative data